Twin's Current Job Vacancies

For information regarding each one of the job vacancies you can also see below:

Senior Trader & Marketer, London

Introduction

Twin is a development through trade NGO working with 33 producer organisations representing 300,000 coffee, cocoa and nut smallholders in 17 countries across Latin America, Africa and Asia. Our coffee company, Twin Trading, works to access value-added markets for our producer partners and offers quality coffee with development impact.

We unlock the power of trade to strengthen producer organisations and deliver social justice, economic development and environmental sustainability for smallholder farmers. We are engaged throughout the value chain to balance producer support with creating market demand, building partnerships that deliver sustainable, scalable and meaningful change.

Main Purpose of the job

  • To promote POs’ coffees in international coffee markets
  • To build PO’s capacity to operate in international markets
  • To develop strategic relationships/long term partnerships with key accounts
  • To trade coffees from POs to TT’s customers
  • To ensure effective management of key aspects of TT’s business

Person Specification

  • Identification with Twin’s mission, commitment to Twin’s values, and interest to work closely with coffee producer organisations (POs)
  • Excellent Knowledge of high value coffee international coffee markets, especially for specialty and certified coffees
  • Experience in managing international coffee value chains from PO to importers and roaster including contracts and logistics.
  • Ability to analyse and manage trading risks.
  • Ability to identify and develop market opportunities of interest to Twin and POs.
  • Ability to develop excellent relationships across an international team, and with coffee producers and buyers
  • Advanced coffee cupping experience, preferably to Q grader level
  •  Fluency in English essential; knowledge of French would be highly desirable as well as good knowledge of Spanish
  • Ability and willingness to travel regularly overseas 

Key Responsibilities & Accountabilities

Marketing management

  • PO lead for designated POs (specific list updated periodically)
  • Supporting POs where PO lead as appropriate[1]
  • Provide information on global market profiles and developments
  • Understand the PO, its capacities and needs, and where collaboration on Programmes and marketing support could be beneficial (esp. for new or less developed PO relationships)
  • Advise and collaborate on development and execution of marketing strategies, including annual cycle of review, planning and monitoring (as resources, esp JMI/Programme funding allow)
  • Assist to identify, contact and develop business with buyers (JMI/Programmes)
  • Advise and train POs on coffee quality analysis and control, including cupping (Programmes)
  • Advise on Price Risk Management and assist to develop PRM strategies (Level dependent on resources)
  • Collaborate with Twin Information and Communications manager, PO and programme teams to collect and disseminate marketing information
  • Accompany, represent and promote POs, both remotely and in person (trade fairs, visits to buyers, buyer visits to POs)
  • Nurture relationships with buyers by phone, email, samples, visits (JMI/Programmes)
  • Accompany buyers to understand PO realities, to develop relationships with POs, and to understand and potentially engage with PPP work
  • Participate in coffee quality evaluation/cupping sessions with POs, members of the Twin team and with buyers

[1] Dependent on level of engagement between Twin and PO

Trading business

Management of key business operations:

  • Responsibility for execution of key operations, and working with other key staff (finance team) ensuring compliance with Twin policies and procedures by the team.
  • Work with HoTM and other key staff to ensure policies and procedures are updated/improved as needed.
  • Responsibility for key operations overseen by the other STM when they are absent.

Customers and contracts

  • Customer lead for key accounts: specific list updated periodically
  • Responsible for volumes traded per customer
  • Back up for other STM customers
  • Agree terms of offers with POs, prepare costings and make offers, confirm business, execute contract PRM, track PO/customer follow-up with Logistics and Cupping Room personnel
  • Confirm business and issue contracts negotiated by US based Marketer, and execute associated PRM.

Project management

Where PO lead:

  • Collaborate with Twin Programmes team and HoTM to define marketing components of projects
  • Agree project market component work plan with HoTM, undertake/coordinate and report to Programmes team on activities undertaken.

Strategy

Where PO lead

  • Lead on marketing strategy for POs and countries where hold PO lead responsibilities

Where buyer lead

  • Set the strategy and vision and articulate plans for individual key accounts, liaising with the PPP team where needed
  • Input into commodity/regional strategies.

Internal management

Key role in conjunction to train and mentor Trading and Marketing Managers in order to build their skills and experience to the point where they are equipped to eventually take on  STM roles.

Other

Other activities as agreed with HoTM

Package

Salary: Between £38,306 and £47,378 per annum depending on experience

Hours: 35 hours/week

Location: London, Twin office 

Process

Send your most recent CV and an expression of interest specifying why you are suitable for the role (Cover letter) to jobs@twin.org.uk by 09:00 GMT on Wednesday 25th January. Please indicate the job title in the email subject. Interviews will be held in the week of 30th January.

To download the complete role package please click here.

Communications Intern

Introduction

Twin is a development through trade NGO working with 33 producer organisations representing 300,000 coffee, cocoa and nut smallholder in 17 countries across Latin America, Africa and Asia. Our coffee company Twin Trading, works to access value added markets for our producer partners and offers quality coffee with development impact. We unlock the power of trade to strengthen producer organisations and delivery social justice, economic development and environmental sustainability for small farmers. We are engaged throughout the value change to balance producer support with creating market demand, building partnerships that deliver sustainable, scalable and meaningful change.

Main Purpose of the Internship

This one year internship is an opportunity to learn about Twin’s approach and work through first-hand experience working in Twin’s London office and visiting Twin’s coffee producer partners in Africa.

The role supports Twin’s work on market access through the collection of information for marketing purposes from coffee producer partners and the Twin team in the UK and Africa.

You will closely work with the communications manager on developing compelling content for Twin’s website, social media channels and for clients.

Who are you going to be working with?

Reports to: Trading and Marketing Manager

Receives support from: The Trading and Marketing team

Key Responsibilities & Accountabilities

This is an internship running from February 2017 to December 2017.

The internship will include the following:

  • Travel with Twin staff/associates and later in the year independently, to remote rural locations in Africa to visit farming cooperatives.  Gather information, photos and short videos for marketing purposes.
  • This position requires immediate availability to travel from 10 to end of February to attend an international coffee trade fair in Ethiopia with subsequent travel to Rwanda and possibly Burundi.
  • Updating a database of information on Twin’s producer partners.
  • Updating content on website on Twin’s producer partners.
  • Editing and uploading photos and short videos.
  • Organising shared database of information on producer partners and clients.

Person Specification

Qualifications and experience

  • As this is an internship, the emphasis is on learning on the job and we do not expect you to have a wealth of qualifications and experience, but you will need to have lots of initiative and excellent interpersonal skills.
  • Ideally you will have a Bachelor’s degree and have direct experience in online and written communications and marketing and a strong interest in development work.
  • Experience in travelling to developing countries and working or volunteering with community groups would be excellent.
  • Excellent ICT skills and knowledge of uploading content to websites, social media and SEO.
  • Experience working with high quality coffee e.g. as a barista would be a bonus. 

Skills

  • A quick learner, flexible, calm and able to work under pressure.
  • Excellent communication and written skills.
  • Data management.
  • Excellent organisational skills, able to think on your feet and work under your own initiative, coordinate a workload and work with a broad team of people.
  • A good, empathetic listener, open to hearing other perspectives and a desire to learn from different cultures. A good sense of how to interpret different realities for different audiences.
  • A flair for taking/creating/editing photos and basic short videos for marketing purposes.
  • A talented writer with an excellent eye for detail and marketing potential.
  • Fluency in English, working knowledge of French (Spanish would also be good but not essential). 

Knowledge

It would be great if you are interested and engaged in thinking about some of these issues:
Fair Trade, direct trade, the cooperative movement, commodity supply chains, sustainable agriculture and living; organic production, permaculture.

An interest in sourcing and drinking a good cup of coffee. 

Package

Hours of work: This internship is from as soon as you are available until 20th December 2017. When in London - Monday, Tuesday, Wednesday (three days per week), however, during visits to producer organisations, you will be required to work longer hours. Overtime incurred during visits will be paid at your daily rate.

Location: London with travel to East Africa for up to 3 weeks at a time. Mainly Rwanda and Burundi (security situation permitting).

Annual salary: £17,745 pro-rated to £10,647 for 0.6FTE, based on the London Living Wage of £9.75 per hour.

Holiday allowance: 1.25 days per month worked.

Process

Applications to jobs@twin.org.uk indicating the job title in the subject by 9:00 am on 25th January 2017. Interviews to be held in early February with applicant available to start by as soon as possible. Applications should include a cover letter explaining your suitability for the job and a recent CV.

To download the full role package click here 

Cocoa Marketing Associate

Introduction

Twin has a strategic objective to scale up its work in cocoa to a similar level of that of its coffee programme.  This implies not only expanding technical assistance to producer organisations in origin countries but also developing our presence in the cocoa market, both in terms of direct trading as well as offering marketing services.  Over the last 2 years, Twin has grown its cocoa technical assistance from a single-country programme (in Ghana) to a multi-country programme working across West Africa.  There is also the potential for Twin to capitalise on its relationships with coffee producer partners in Latin America and East Africa who are looking for new markets for their members’ cocoa. 

Twin Trading’s cocoa market involvement is currently limited to the procurement of around 5 containers (= 62.5mt) of beans per year from Uganda for a single client.  For Twin to become an organisation that both cocoa POs and donors wish to work with in the long term, it needs to build its knowledge of cocoa quality, terms of trade and to offer credible access to the cocoa and chocolate market.  This will involve identifying and developing relationships with potential customers who share our commitment to high quality, certified cocoa with a strong producer story. 

In work undertaken earlier this year, Twin identified two distinct segments of the cocoa/chocolate market that we believe align closely with our objectives and have the potential to offer long-term, value-added buyer relationships for our producer partners.  These are: 1) the ‘mainstream premium’ segment, distinguished by its commitment to sustainability standards (often third-party certified), its traceability and its use of producer stories as marketing tools; and 2) the ‘craft’ segment, much smaller but growing quickly in both the US and Europe, and distinguished by its focus on quality, origin differentiation and (mostly) bean-to-bar small batch manufacturing.  With a small number of ‘warm’ contacts in development, Twin is now looking for dedicated resource in the form of a marketing associate to develop this strategy further and start to develop concrete business discussions with prospective buyers. 

Main Purpose of the Job

  • To validate and further develop Twin’s cocoa marketing strategy, including an exploration of how Twin might work with processors to offer semi-finished cocoa products from project origins
  • To promote and market cocoa already available through Twin projects and existing producer partner relationships to buyers in the UK, Europe and US (current origins are Uganda, Sierra Leone, Ghana and Peru)
  • As required, to provide training and support to Twin’s cocoa producer partners on cocoa marketing strategies

Who are you going to be working with?

  • Twin Head of Trading and Marketing (Line Manager)
  • Twin Senior Project Manager for Cocoa
  • Other Twin Associates (for Sierra Leone & Uganda projects and communications)

Areas of Responsibility

1. Review, validate and further develop Twin’s cocoa marketing strategy, including more detailed identification of prospective customers in the UK, Europe and US.  Produce detailed and summary-level strategy documents that can be shared with the Twin board and other partners.

2. For Sierra Leone and Uganda, develop origin-specific marketing strategies and lead on implementation, to include (but not limited to):

  • Approaching and nurturing relationships with (prospective) buyers
  • Working with Twin’s marketing and communications associate to develop marketing materials
  • Coordination of quality testing & profile development (done through external partners)
  • Sample management and distribution
  • Coordination of presence at trade fairs and exhibitions
  • Organisation and accompaniment of buyer visits to origin
  • Working with the trading team to draw up costings and make offers for cocoa sold through Twin Trading.

3. If appropriate and dependent on 1 above, explore the potential for Twin to get involved in the supply of semi-finished cocoa products from project origins through developing a relationship with a like-minded primary processor.

4. As required, provide training and support to Twin’s cocoa producer partners on marketing and trading, for example:

  • Providing regular information on global market and pricing trends
  • Advising and collaborating on development and execution of marketing strategies, including annual cycle of review, planning and monitoring
  • Advising and training on quality and sensory analysis and control
  • Advising and training on price risk management strategies

Timeframe

February 2016 for 12 months, with potential to continue depending on funding strategy

Package

Hours: 8-10 days/month

Location: ideally Twin office but negotiable; but must be able to visit the London office at least once per month (NB if not based in London travel costs will not be covered); travel within UK & Europe to visit buyers and to Africa and Latin America to visit producers (for which costs will be covered)

Contract conditions: employee or associate contract; rate depending on experience.

Person specification

  1. A demonstrable commitment to Twin’s values and mission
  2. Knowledge and experience of international chocolate markets, especially the premium and craft sectors, and familiarity with key players
  3. Knowledge and experience of the raw cocoa market (beans): terms of trade (contracts), futures markets, pricing.
  4. Knowledge and experience of the cocoa bean processing and semi processed cocoa sectors
  5. Cocoa quality and sensory analysis experience
  6. Knowledge of sustainable certification schemes (Fairtrade, Rainforest Alliance, UTZ; proposed international sustainable cocoa standards from CEN/ISO)
  7. Ability to work both independently and as part of a dispersed team
  8. Fluency in English essential; knowledge of Spanish and/or French desirable
  9. Ability and willingness to travel regularly overseas

Process

Send your most recent CV and an expression of interest specifying why you are suitable for the role (Cover letter) to jobs@twin.org.uk by 09:00 GMT on Monday 16th January.  Please indicate the job title in the email subject.

To download details of this role please click here

Senior Business Management Associate (SBA)

Introduction:

 Twin is a development through trade NGO working with 33 producer organisations representing 300,000 coffee, cocoa and nut smallholder in 17 countries across Latin America, Africa and Asia. Our coffee company Twin Trading, works to access value-added markets for our producer partners and offers quality coffee with development impact.

We unlock the power of trade to strengthen producer organisations and delivery social justice, economic development and environmental sustainability for small farmers. We are engaged throughout the value change to balance producer support with creating market demand, building partnerships that deliver sustainable, scalable and meaningful change.

Twin takes a holistic approach to building capacity that employs six development pillars in combination to support producer organisations in becoming self-reliant. One of the pillar is business management, at Producer organisation level Twin works with Producer Organisations on business basics and equips managers with the expertise to run their organisations successfully. To support producer organisation on financial management, we deliver training on designing and monitoring business plans; and build management capacity in price risk management.

Main purpose of the job:

The job is part of the Producer Partnership Programmes (PPP) team and will work closely with Head of Finance. 

The SBA will coordinate and oversee implementation of Twin’s business management pillar at producer organisation level, provide overall supervision for all programmes in this area of work, working closely with Head of Finance as pillar lead.

The SBA will work with local based business associates and under the scope of Twin’s business management tools.

Key responsibilities:

Project Delivery

  • Supports the delivery of the business management pillar part of projects.
  • Actively participates in project work planning and monitoring activities against agreed plans.

Business Development

  • Supports the work of the business management approach, support updating of tools and approach.
  • Supports development of donor proposal on the relevant pillar.

Internal Management

  • Oversees the work of business associates from a technical point of view.

Person specification:

Qualifications and experience

  • A Bachelor’s degree or a suitable professional qualification in finances, business or related subject
  • Minimum two years’ experience on business management
  • Track record of business modelling for small and medium enterprises
  • Experience of working in partnerships with producer organisations or civil society (desirable)
  • Experience in capacity building and organisational support (desirable)

Skills and abilities:

  • Proven ability to plan and coordinate activities with limited supervision
  • Proven ability to analyse and communicate complex financial information
  • Fluency in English and French, Spanish desirable
  • Ability to work in multicultural environments

Process: 

Please send your CV and cover letter to jobs@twin.org.uk indicating the job title in the subject and explaining why you are suitable for this role. Applications to be sent by Friday 6th January 2017.

Package:

  • Hours of work: 10 days a month for 6 months with possibility to increase if funding is secured
  • Location: Based either in London or Kigali with frequent travel mainly to east Africa
  • Contract conditions: Associate contract - daily rate depending on experience. 

To download the complete recruitment pack fpr this role please click here

Chair of Trustees of Twin and Twin Trading

Introduction

Twin is a Fair Trade, membership-based organization, working to build better lives for the poorest and most marginalised women and men in the trading chain. Twin does this through its Producer Partnership Programme, and through the creation of market access for smallholder farmers organized in cooperatives in the global south, through its wholly owned subsidiary company Twin Trading. 

Main Purpose of the Job

As chair you will lead the Council of the Twin Charity and the Board of Directors of Twin Trading Ltd and ensure that they collectively discharge their responsibilities, to ensure that Twin is working to achieve its charitable objects, and that TWIN Trading Ltd is fulfilling its purpose, and that both are well governed.

Person Specification

We are seeking a motivated and enthusiastic individual with a commitment to the principles of Fair Trade who wants to help develop and grow Twin and Twin Trading.

  • Our ideal candidate will have board level experience within a charity, other voluntary organisation or commercial company, and an understanding of the challenges faced by organisations like Twin as they continue to grow. Possible backgrounds might include:

    • International development
    • Private sector – including retail
    • Public service
    • Academia

    The role involves influencing institutional donors and commercial companies (traders, manufacturers and retailers), so you will bring an established network of contacts among funders, government and private sector organisations.

    Drawing on previous experience, you will demonstrate excellent interpersonal skills when leading Board meetings and ensuring that Board decisions are implemented as agreed. You will need to have experience handling and taking decisions on complex financial management information.

Key Responsibilities 

The chair of Twin and Twin Trading Ltd

  • Ensures that trustees/directors comply with their duties under charity and company law, and that both entities are well governed.
  • Leads the planning and running of trustee meetings, board meetings and AGM.
  • Takes the lead on ensuring that meetings are properly run and recorded.
  • Develops the council and board and ensures they support/add value – specifically with strategy development, governance and fundraising.
  • Ensures that necessary training is provided for Council/Board members.
  • Line manages the Managing Director on behalf of the trustees.
  • Acts as a link between trustees and staff.
  • Broadens awareness of the charity’s values and priorities and increases its visibility across a wide audience including institutional donors and the private sector.
  • May act as a spokesperson for the charity.

Location: In the UK with ability to attend regular meetings in central London.

Terms and Conditions: 

  • This is a voluntary role however reasonable expenses will be reimbursed.
  • Board members are elected according to Twin’s Memorandum and Articles of Association and to the Election by-law for a 3 year term.
  • Each year board members are expected to participate in 4 board meetings as well as any Annual or Extraordinary General meetings along with any sub-committee meetings or expert panels or working groups they agree to join.
  • Regular line management meetings with the Managing Director.
  • There may be occasional opportunities for international travel to visit Twin’s work at origin.

Please send your CV and covering letter, outlining how your background and experience lends itself to the requirements of the job description and person specification.

Applications should be sent to jobs@twin.org.uk and addressed for the attention of Richard Anstead.

Please click here for more information.

Other pro bono work

We welcome support from experts or professionals looking to share or develop their experience in fair trade and development. 

We would also welcome help from communications and marketing professionals in developing our organisation’s profile and those of our members.

If you would like to donate your time and expertise to Twin pro bono please get in touch.